Restores practiced before you need them
A named engineer, a written runbook, and an update every hour.
A backup is only as fast as the restore behind it. We rehearse restores each quarter, write the recovery order down, and keep a standby server ready for the day hardware fails.
The restore is where time goes
Most outages run long for ordinary reasons. Nobody knows which server to bring back first, the admin password sits in a departed employee’s inbox, and the backup has never been restored at full size.
What a practiced restore changes
A named engineer
One engineer owns your restore from the first email and sends an update every hour until you are working.
Order agreed in advance
The runbook says which system comes back first, so nobody has to decide it at 2 a.m.
Restore times measured
Each quarterly drill times a full restore, so you know how long the real one would take.
A server stands in
On Standby Recovery, a failed server starts in the cloud with a target of 4 hours.
From one file to whole servers
Restore on request
Email support@ezbre.com. Targets: 1 business hour for a file or mailbox item, 1 business day for a workstation.
Restore Drill
A timed test restore to an isolated environment, with a written result within 3 business days.
Recovery Runbook
A written restore order, recovery targets and contact tree, tested in one tabletop exercise.
Standby Recovery
A failed server boots as a cloud virtual machine and can run there for up to 30 days.
Every restore comes with
A restore desk
support@ezbre.com, read by US recovery engineers Monday to Friday, 9 a.m. to 5 p.m. Mountain.
After-hours answers
Server Backup and Standby Recovery clients get URGENT emails answered within 2 hours, every day of the year.
Hourly updates
During a restore you get a written update every hour: what is back, what is next, the new estimate.
Practiced engineers
Every recovery engineer has done full server restores under supervision before taking the restore line alone.
A written result
Every drill and every real restore ends with a note: what came back, how long it took, what failed.
Example: a burst pipe over a weekend
A 48-person insurance agency keeps its agency management system and file shares on two servers in a ground-floor closet. Its Recovery Runbook maps both and puts the agency system first, and two quarterly drills time that restore at 2 hours 40 minutes. In April a pipe bursts over a weekend. The office manager emails URGENT at 6:10 a.m. on Monday. Both servers run as cloud machines by 9:45 a.m., with hourly updates, and staff work from them for 11 days until new hardware is in.
Indicative price
Indicative, from$240
Per quarter for the Restore Drill, free with 3 or more servers on Server Backup; Recovery Runbook from $1,500 one-off and Standby Recovery from $149 per server per month. Month to month, itemized, and no setup fee on plans.
Data recovery questions, answered
What counts as a restore request?
Any request to bring data back: a deleted file, an older version of a spreadsheet, a lost mailbox folder, a whole laptop or a server. Email support@ezbre.com with what you need and roughly when it was last right. Restores on request are included with every backup plan, with no per-restore fee.
How fast will we have our data back?
That depends on what broke. Our targets are 1 business hour for a single file or mailbox item, 1 business day for a full workstation, and 4 hours for a server started as a cloud virtual machine on Standby Recovery. We measure them in every drill, and they are targets, not guarantees.
What does a Restore Drill test?
Each quarter we restore a sample of files, one mailbox and one full system into an isolated environment, so your live systems are never touched. We time each step and send a written result within 3 business days. Anything that fails is fixed and tested again in the same quarter.
What is in a Recovery Runbook?
A written plan for getting each system back, in order. It lists every system with its recovery point (how much work you can lose) and recovery time (how long you can wait), the restore steps, and who contacts whom. It takes 3 to 4 weeks, ends with a tabletop exercise, and arrives as a PDF and a printed binder.
Can you help after a ransomware attack?
Yes, if the data is in our backups. Our immutable copy is locked for 30 days, so stolen passwords cannot change or delete it. We restore to clean machines in the order your runbook sets and update you every hour. Bring in your insurer and counsel first; we work alongside the responders they appoint.
Do you recover data from broken drives?
No. We restore from the backups we run; we do not open failed disks or repair hardware. If a drive holds data that was never backed up, a specialist recovery lab is the right place to go, and we can tell you what to ask them. Then we make sure the next copy exists.
Time a restore with us
We look at what you back up today, restore one file with you, and say plainly whether this service is the right place to start.